FAQ

Where can I manage my notifications?

How can I upgrade or downgrade my plan?

Where can I change my password?

How can I use the Analytics section?

How do I upload an Excel File?

How should the file be organized so it’s compatible with the the platform?

How do I use the big data analyzed in the Analytics section?

How is the information going to be analyzed to generate the report?

I’m getting a “Permissions Request” error. What should I do? (Facebook, Google Ads)

How do I know if I have admin permission on a fan page?

How do I know if I have admin permission on an ad account

How do I approve Datagran’s permission request to my ad account?

How do I approve Datagran’s request for access to my fan page?

How do I accept Datagran’s request for access to my Google Ads account?

Which security permissions do I need to work with Facebook, Instagram, and Google Ads Search and Display networks?

Can I change the Facebook account linked to Bright?

What permissions do I need on the Ad Accounts and Pages that I want to use with Bright?

If I give access to my Ad Accounts, won’t you be able to see all the info about my Facebook’s business accounts?

What’s the minimum time needed to run a campaign?

How long should I run my campaign to get the best value for my ad spend?

Do you support Lead Generation ads on Facebook & Instagram?

How do I install the pixels for the Conversions/ROI objective?

What if my campaign is already running and I need to modify the budget, audience or creatives?

Can I change an audience once the campaign is running?

Can I edit creative assets once the campaign is running?

Can I create custom audiences?

Why are the creative image and text parameters different on Facebook?

Why does the $ show up on my budget if my currency is different to USD?

What will I be able to track from my Bright dashboard?

Can I see how the platform is optimizing my ads campaign?

How often is updated the data in my dashboard?

How is my payment processed?

When will I be charged?

Is there a minimum ads campaigns budget?

Why is $200 the minimum budget to create an ads campaigns in Bright? Facebook doesn't have any minimum budget.

What objectives can I use in the Free Forever plan?

If I cancel my plan, how long will my access to Bright last?

Can I use Bright in languages other than English?

Why use Bright to optimize my ad campaigns, when I can do it myself?

How are ads analyzed? How can I benefit from it?

How does the optimization process work for text ads in the Google Search Network? What do I need?

How does optimization process work for image ad in the Google Display Network? What do I need?

What happens if I don’t have creative assets for my ad campaigns?

Can I create retargeting campaigns with Bright?

What time can I reach your customer service at?